Returns & Warranty

90-Day Knuckle-Saver Guarantee

For 90 days from delivery, if you don’t love your PinUltimate, send it back for a full refund.

• No restocking fee
• Returns accepted regardless of condition
• You ship it back at your cost — we refund the product price
• Include your order number in the return package

To start a return: email sales@pinultimate.com or call 406-284-3955.

Lifetime Warranty

Material defects and mechanical failure are covered for the lifetime of the product.

If the button won’t release, the cap won’t catch, the pin breaks, or titanium or stainless components corrode prematurely — we’ll replace it. No charge, and we cover return shipping.

What’s covered

• Material defects
• Mechanical failure of the push-button mechanism
• Premature corrosion of titanium and stainless components

What’s not covered

• Cosmetic wear from normal use
• Damage from misuse (e.g., a 5/8″ pin in a hitch sized for 3/4″)
• Loss of the pin

Damaged or Defective on Arrival

If your pin arrives damaged, contact us within 14 days of delivery. We’ll ship a replacement immediately and email a prepaid return label for the damaged pin.

Refund Timeline

• Returns inspected within 2 business days of receipt
• Refund processed the same day to your original payment method
• Funds typically post 5–7 business days later, depending on your bank or card processor

Exchanges

Easiest path: return your pin for a refund and place a new order for the right product. We’ll ship the new pin as soon as it’s ordered — no need to wait for the return to clear.

Contact

We’re a small team in Manhattan, Montana. Real humans answer the phone.

• Email: sales@pinultimate.com
• Phone: 406-284-3955